Tightrope

24/7 tenant communication for property managers

Every tenant gets an answer. Every request moves.

Travis handles tenant calls, emails, and texts around the clock—answering questions, triaging requests, dispatching urgent work, and following through.

Travis

Water reported at Harbor Center

contained

Saturday · 11:42 PM

Tenant answered. Engineer dispatched. Property team informed.

Active leakSuite 410
  1. Answered tenantPhone: Confirmed location and shutoff instructions.
  2. Called engineerDispatch: On-call coverage confirmed.
  3. Updated everyoneText: Tenant and manager received the status.

  • Start free. Pay only as you grow. No annual contract or per-seat fees.

  • Knows what needs to happen next. A leak gets dispatched; a routine request gets scheduled.

  • Keeps the tenant out of the handoffs. Travis coordinates the response and sends every update.

Works with your stack

  • Yardi
  • AppFolio
  • MRI Software
  • Rent Manager
  • RealPage

Tenant communication should move the work—not create another inbox.

Travis understands the building, answers the tenant, takes the next action, and stays with the request until there is a real outcome.

Traditional answering service

Call center

✓Answers and records the message.

→Your on-call manager still triages and coordinates.

Tenant communication software

Automated intake

✓Answers common questions and collects requests.

→Your team still dispatches, updates, and follows up.

The AI property manager that does the work

Travis

Issue moving toward resolution

  1. 1Answers instantly
  2. 2Understands urgency
  3. 3Coordinates the response
  4. 4Keeps everyone updated

The same agent stays with the tenant until the work is moving.

Travis carries the context from the first message through dispatch, arrival, tenant updates, and the final system record.

One continuous case

Harbor Center · after-hours leak

in motion

  1. Phone · tenant

    11:42 PM

    Water is entering Suite 410 near the riser.

  2. Phone · engineer

    11:47 PM

    On-call engineer accepted the dispatch.

  3. Text · tenant

    12:08 AM

    Engineer is onsite. We’ll keep you updated.

Start with one building

Keep every tenant channel. Remove the communication burden.

  • Generous free plan
  • No annual contract
  • No per-seat fees
  • Fixed plans with included credits

01

Give Travis the building playbook

Start with the rules and contacts your team already uses.

  • Emergency and escalation rules
  • On-call teams and preferred vendors
  • Access instructions by building

02

Connect the tenant channels

Tenants keep using the channels they already know.

  • Phone, text, and email
  • No new tenant app
  • One continuous conversation

03

See the work—not the back-and-forth

Your team sees the outcome and only the decisions that need a person.

  • Actions and timeline recorded
  • Tenant updates handled
  • True exceptions escalated

Let Travis handle the next tenant request.

Start free. Paid plans include Travis actions.