Get Tenant COIs Faster

  • Let AI handle every COI review

    We validate each tenant’s COI for required coverage and verify status with the insurer.

  • Get correct COIs faster

    Email and text make it easy for tenants to reply directly—no portal to log into.

  • Start free and save money

    Get ongoing tenant COI review, follow-up, and coverage verification at a fraction of traditional service costs.

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A property operations lead reviewing a tablet in a commercial building

Meridian Design renewal received today

Renewal corrected to match the lease

GL limit lowAddl. insured missing
  1. Emailed Tenant
  2. Verified with Insurance Broker
  3. Updated new COI in system

Connects with your PMS

  • Yardi
  • AppFolio
  • MRI Software
  • Rent Manager
  • RealPage
  • Buildium
  • Entrata
  • Propertyware

From lease requirement to verified tenant COI

  1. Travis reads every lease

    He finds the limits, endorsements, named entities, and other insurance terms that apply to each tenant.

  2. Requirements stay tenant-specific

    A restaurant, office, and medical tenant are checked against their own lease requirements—not one building-wide template.

  3. Every certificate gets checked

    Travis catches expirations, reduced limits, missing endorsements, and other gaps when a COI arrives or renews.

  4. Travis finishes the follow-up

    He emails, calls, and texts the tenant or broker, checks the replacement, and keeps the status current alongside Yardi, AppFolio, MRI, Rent Manager, or RealPage.

The lease required $2M, but the tenant renewed at $1M

Travis caught the $1M GL shortfall, contacted Meridian Design and its broker, then verified the corrected $2M certificate.

Meridian Design’s renewal has a $1M GL shortfall

From Compliance Team at Acorn Properties

Resolved
Lease requires
$2M GL
Renewal received
$1M GL

Email

To tenant

Your renewal shows $1M GL; your lease requires $2M.

Phone

Broker call

The broker confirms the limit is being corrected to $2M.

Text

From tenant

Updated $2M certificate sent—can you confirm?

Questions before you start

How is this different from tracking tenant COIs in a spreadsheet?

A spreadsheet records dates and status. Travis checks the certificate, follows up with the tenant or broker, checks the replacement, and keeps the record current.

What happens when a tenant’s certificate lapses?

Travis tracks the expiration date and starts the renewal conversation before coverage ends. If a certificate does lapse, he keeps the case active across email, phone, and text, checks the replacement, and escalates any decision that needs your team.

Does Tightrope use my company email or reach out from Tightrope?

Travis sends outreach from your company email, so tenants and brokers recognize the request as coming from your property team.

Can requirements differ by lease?

Yes. Travis reads the insurance requirements for each lease and checks that tenant’s certificate against the applicable limits, endorsements, additional insured language, and other terms.

Does this work with our property management software?

Yes. Tightrope works alongside Yardi, AppFolio, MRI, Rent Manager, and RealPage so your tenant list and certificate status stay connected to the systems your property team already uses.

What do we do to get started?

Submit the form with your company details. Our team will follow up by email; when we connect, bring the tenant list, leases, current certificates, spreadsheet, and inbox your team uses today.

Put your tenant COIs on Travis

We'll use the information you provide to contact you about Tightrope. See our Privacy Policy.