Tightrope vs myCOI
myCOI sends the email. Travis sees it through.
Unlike myCOI, Travis contacts the tenant or vendor, checks the COI thoroughly, and stays with it until the right coverage is on file.
Travis
Diamond Flooring Starts Next Week
2 coverage gaps—we've reached out and resolved this before work begins.
- Emailed Vendor
- Verified with Insurance Broker
- Updated new COI in system
No Concierge handoff. Travis handles the calls and texts in the same workflow.
Start with one property. There is no volume minimum.
Use what you already have. Bring the COIs, spreadsheets, and inbox your team works from today.
Fits around your stack
Yardi
AppFolio
MRI Software
Rent Manager
RealPage
myCOI is the better choice if
You already run Building Engines Prism, or you would rather hand the work to a staffed Concierge team.
Tightrope is the better choice if
You want COIs completely off your plate. Travis handles all the communication—every email, call, and text—until the right coverage is on file. No service tier to add.
When the email goes unanswered, Travis picks up the phone.
Travis explains what needs to change and checks the replacement when it arrives. Your team only handles true exceptions.
Tenants and vendor insurance, tracked end to end
Diamond Flooring has an upcoming coverage expiration date
To vendor
Your renewal is missing the required endorsement.
Phone
Broker call
Requirements confirmed. Correction in progress.
Text
From vendor
Updated certificate sent — can you confirm?
Travis calls the broker
10-second call sample
A correction that needed more than another reminder.
The difference is what happens after the email.
Follow-up included
Reads COIs and endorsements
Extracts requirements from contracts
Building Engines Prism
Yardi
Procore
Starting option
| What you get | myCOI | Tightrope |
|---|---|---|
| Follow-up included | Email is included. Human follow-up requires Concierge | Travis does it. Every email, call, and text. |
| Reads COIs and endorsements | Yes | Yes |
| Extracts requirements from contracts | Automated | Rules set with your team |
| Building Engines Prism | Embedded | Not embedded |
| Yardi | Not listed live | Yes |
| Procore | Yes | No |
| Starting option | Contact sales | Free plan |
Public reviews and product materials
What their customers run into.
Legacy reviews describe email volume and renewal-season delays, while several integrations remain in development.
01
Reviews describe slower renewal seasons
Legacy myCOI reviewers on G2 and Capterra describe longer turnaround times during renewal season. illumend says the relaunched platform has since improved review speed.
Legacy myCOI reviews →02
Too many emails can wear vendors down
One Capterra reviewer said repeated email requests left vendors overwhelmed or frustrated.
Capterra review →03
Vendors can lose their place in the portal
Another reviewer reported being logged out of the portal and having to start a new session.
Capterra review →04
Several integrations are still marked “coming soon”
Today, illumend lists Procore and an open API as live. Origami Risk, CMiC, Sage, Viewpoint, and Salesforce are still marked as coming soon.
illumend integrations →
Questions before you switch.
Is myCOI now called illumend?
Yes. myCOI rebranded to illumend in May 2025, while the myCOI name remains familiar to legacy customers and searchers.
Is Tightrope a good myCOI alternative?
Yes—especially if you want the software itself to handle follow-up by email, phone, and text. illumend may be a better fit if you need automated contract requirement extraction, Prism distribution, or a licensed Concierge team.
How is Tightrope’s pricing different?
Tightrope starts with a full free pilot. Paid tiers include credits for COI tracking and Travis actions, with larger tiers and a custom enterprise plan available. illumend sells Essentials and Concierge tiers; ask illumend for its current terms.
Start with one property.
Bring the COIs and inbox you already have. Travis will take it from there.
Public product materials reviewed July 27, 2026. Verify current capabilities with each vendor.